Conditions of sale

Dear Customer,

please be aware that by purchasing of any products branded Farway supplied by the Farway Milano S.r.l. website (“Products”) You have accepted Farway ’s Privacy Policy, so if for any reasons You have any doubts about the way we collect and manage Your information, please go back to Farway Milano’s Privacy Policy in order to find full information about how Farway Milano S.r.l. collects and uses personal information from users of the Farway Milano S.r.l. website

Please remember that Your browsing our website will be governed by the General Terms and Conditions of Use, and that the following provisions entitled Conditions of Sale prevail over General Terms and Conditions of Use, when you purchase any of our Products Farway , via the Farway Milano S.r.l. website

We kindly ask You to read these terms and conditions carefully before ordering any Products from our website. You should understand that by ordering any Products, you agree to be bound by these Conditions of Sale (hereinafter also “Sales Terms”).

Farway Milano S.r.l. may revise these Sales Terms from time to time. Any changes to the Sales Terms will apply to orders placed on after the effective date stated in these Sales Terms or elsewhere on the website You are therefore advised to check this page from time to time to take notice of any changes, as they are binding on You.


1. Your account

If You create an account (personal user identification or username) on our website – – You are fully responsible for maintaining the confidentiality of Your username and password and for restricting access to Your password, and You hereby agree to accept responsibility for all activities that occurs under Your account, unless those activities or purchases are carried out by an unauthorised third party who has gained access to Your account other than by reason of Your clear negligence or carelessness. It is Your responsibility to use virus checking software on any material downloaded from this Site and to ensure the compatibility of this material with Your equipment.

In circumstances where You provide us with information relating to any third parties, You warranty that You have received that third party’s consent in relation to such disclosure and that the third party has been fully informed of and agrees to our Privacy Policy and our Cookies Policy and about the uses which we may make of such information.  You will be the sole responsible for any loss or damages we may suffer if You breach this warranty.

2. Our business policy

To be able to buy Products You must:

  • read and accept these Sales Terms and Conditions policy;
  • provide all details required in the order form, such as Your name and address, phone number, email address and phone, shipping address if different, payment details and all other information we might need to deliver the product such as an eligible delivery address;
  • be legally capable of entering into binding contracts;
  • be the owner or authorized holder of a valid debit/credit card or other electronic payment.

You may purchase online on 24 hours a day, seven days a week. To place an order, simply click on the ADD TO YOUR CART button to place a product, and then follow the directions through the check-out process, to complete Your order. You will be provided with an opportunity to review Your order(s), read and accept these Sales Terms and Returns and Refunds Policy, check the total price of Your order(s) and the information You have provided and correct any input errors before confirming Your order(s).

3. Acceptance of placing an order

To be able to buy Products You must:

  • read and accept these Sales Terms and Conditions policy;
  • provide all details required in the order form, such as Your name and address, phone number, email address and phone, shipping address if different, payment details and all other information we might need to deliver the product such as an eligible delivery address;
  • be legally capable of entering into binding contracts;
  • be the owner or authorized holder of a valid debit/credit card or other electronic payment.

You may purchase online on 24 hours a day, seven days a week. To place an order, simply click on the ADD TO YOUR CART button to place a product, and then follow the directions through the check-out process, to complete Your order. You will be provided with an opportunity to review Your order(s), read and accept these Sales Terms and Return and Refunds Policy, check the total price of Your order(s) and the information You have provided and correct any input errors before confirming Your order(s).

Please note that unfortunately Farway Milano S.r.l. .l. currently cannot ships all around the world, so we apologise for any order we could be force to refuse because of the shipping address.

4. Order processing, contract formation and execution

Once you have submitted and confirmed your order(s) using Farway Milano website, Farway Milano S.r.l. will send an email to the email address You provided acknowledging receipt of Your order(s) (“Order Receipt Confirmation”) and setting out details of the ordered Product(s).

A contract for the sale of Products between You and Farway Milano S.r.l. will only be formed when Farway Milano S.r.l. emails You its confirmation that all, or part of the Product(s), is/are available and has/have been dispatched (“Shipment Confirmation”). Please be aware that a contract is now formed on Farway Milano S.r.l. sending the Shipment Confirmation, whether or not You receive such email.

The contract for the sale of Products will relate only to those Products whose dispatch has been confirmed in the Shipment Confirmation. Farway Milano S.r.l. will not be obliged to supply any other Products which may have been part of Your order until the dispatch of such Products has been confirmed in a separate Shipment Confirmation.

Orders may be modified or cancelled before the delivery process has been initiated by contacting us, or by email at
Once the delivery process has been initiated, orders may no longer be modified or cancelled. However, You have the option of either refusing to accept the delivery, in which case the Products will be returned to Farway Milano S.r.l., or accepting the delivery and then returning the Products to Farway Milano S.r.l. in accordance with Returns and Refunds Policy. Once You have received your Shipment Confirmation, it will be too late to prevent the Products from being dispatched to you. If you would like to cancel your order after this point, please read our Return and Refund Policy.

Farway Milano S.r.l. may choose not to accept any order in its sole discretion including, without limitation in the case of pricing errors, unusual orders and orders which Farway Milano S.r.l. suspects are not placed in good faith.

5. Prices, shipping and handling

The price charged for a Product will be the price in effect at the time your order is placed and will be set out in the Order Receipt Confirmation and in your Shipment Confirmation. In the event of a pricing error, whether on the Farway Milano website or in an Order Receipt Confirmation or otherwise, you accept that Farway Milano S.r.l. has the right to correct such error and charge the correct price or cancel the order. If the actual price is more than the amount shown on Your Order Receipt Confirmation, Farway Milano S.r.l. will notify You of the correct price and give You the option of proceeding with the order or cancelling it. Your sole remedy in the event of such pricing error is to cancel Your order.

Prices for the Products include VAT and/or other applicable taxes and include charges for shipping and handling. Prices for Products and for shipping and handling are liable to change at any time, but changes will not affect orders in respect of which we have already sent You a Shipment Confirmation (save in the case of a manifest pricing error as described above).

6. Payments

Payment for Your order, including all applicable taxes, must be made by using one of the procedures indicated on the order form, i.e. You must provide all required billing information to complete Your purchase.  You are therefore committed to submit information accurate and true and You hereby confirm that You have the right to provide and use such payment information. 

In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to banks and other authorized financial operators which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with GDPR and with the exercise of Your return right or for reporting cases of fraud to the police. For more information about how we use Your information, please see our Privacy Policy.

Payment shall be made by one of the methods You have selected during the checkout process.
Please note that we accept and process most popular credits and debit cards trough PayPal platform. In the event Farway Milano S.r.l. does not receive the appropriate authorization from your card or payment service provider, Farway Milano S.r.l. reserves the right to reject your order.

7. Tax information

We remind You that purchasing on Farway Milano website – – is reserved for end consumers so that our prices are always inclusive of VAT or any other applicable tax. For each order on Farway Milano website, Farway Milano S.r.l. issues invoice. The document will be sent as an attachment in the Shipping Confirmation email. Please note that once the order has been confirmed there is no way to modify the details You have entered, and therefore it is not possible to issue a new invoice.

8. Payment security

On Farway Milano website, every purchase is made with maximum security thanks to the use of PayPal payments platform ( which provide its services according with The Payment Card Industry Data Security Standard (PCI DSS), which is a set of industry-mandated requirements for any business that handles, processes, or stores credit cards – regardless of the business’s size or location. Furthermore, the payment platform is compliant with 3D Secure 2 (3DS2), the new industry standard for customer authentication to meet PSD2’s Strong Customer Authentication (SCA) requirements.

The PCI Security Standards Council was founded by 5 of the major card brands, and they each share equal responsibilities in the council’s work. Read more about PCI compliance on the PCI Security Standards Council’s website.

We only use protected connections, as demonstrated by the “https” URL prefix and the lock symbol that appears in the browser’s address bar. To safeguard Your credit card purchases, You will always be asked to enter your CVV code for every order. As an additional safety measure, You may be asked, by your credit card provider, to authorise payment by entering a one-time password, an SMS code, or another authentication method.

9. Product availability

Farway Milano S.r.l.uses all reasonable efforts to ensure the availability of Products You order from Farway Milano website However, Products are made available to purchase on a “first in-first out” basis and are only available whilst stocks last.

10. Product information

It’s Your own responsibility to ensure that the Products You purchase are compatible for the intended use, so please use the information on the website or Farway Milano S.r.l. customer care when checking compatibility.

Farway Milano S.r.l. makes all reasonable efforts to ensure the best possible match between the product represented in the images on the website and each single shipped product, but it is always possible that there are slight differences between the displayed product and the one delivered to You, especially concerning the colours as actual colour You see will depend on Your computer system and device. Regardless this reasonable and unavoidable difference, if the Products You have received do not correspond to the ones You have ordered, or if Your delivery is incomplete or damaged in transportation, please contact Farway Milano S.r.l. customer care for assistance without delay, either via email or by phone.

It might happen that Farway Milano website contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after You have submitted your order). In the event of a difference between the Farway Milano website content and any other website, or any other source of information, the compatibility of Products as shown on the Farway Milano website – at the time of purchase – will be seen as the only trustworthy and valid for the selling contract.

11. Promotions

From time to time, Farway Milano S.r.l. might offer sweepstakes, contests or other promotions that require You to send material or information about yourself. Please note that sweepstakes, contests and/or promotions offered via Farway Milano website might be, and often are, governed by a separate set of rules that, in addition to describing such sweepstakes, contests or promotions, may have eligibility requirements, such as certain age or geographic area restrictions, terms and conditions governing the use of material You submit, and supplemental disclosures about how Your personal information may be used. It is Your responsibility to read such rules to determine whether or not You want to and are eligible to participate, register and/or enter. By entering any such sweepstakes, contest or other promotion, You agree to comply with and abide by such rules and the decisions of any sponsor(s) identified therein, which shall be final and binding in all respects.

12. Property and ownership of products

Ownership of the Products will pass to You only when Farway Milano S.r.l. has received full payment in respect of Your order, including taxes, shipping and all other charges. Until then, Farway Milano S.r.l. retains full legal title to the Products.

The Products will be at Your own risk and responsibility from the time You take physical possession of them.

13. Delivery

In stock products, purchased on are normally delivered (standard delivery) within 5 working days from the order date in Italy, and within 8 working days for all other destinations, provided that Your payment is received before 2pm on the day that the order is placed.

At present we are unable to ship orders to P.O. Boxes.

Deliveries may incur slight delays during holiday periods and couriers do not deliver on 25/12, 26/12, 01/01 or other national holiday and on weekends but products shall, in any case, be delivered within 30 days after shipping confirmation in accordance with the terms foreseen by laws in force.

If for any event Farway Milano S.r.l. cannot deliver your order within the period specified in Your Shipment Confirmation, Farway Milano S.r.l. will notify You as soon as possible and You may choose to cancel Your order, in which case Farway Milano S.r.l. will provide You with a full refund. If You unreasonably defer delivery or delay the receipt of delivery after Farway Milano S.r.l. has notified You that the carrier has tried to deliver the ordered items to You, or if You have provided Farway Milano S.r.l. with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to Farway Milano S.r.l., Your order will be cancelled, and a full refund will be issued to You. Upon delivery, the signature confirmation by a person who is at least 18 years of age is required for all orders. You acknowledge that any person taking delivery of the products at the designated address shall be deemed to have done it with Your authorization.

14. Return and refund

If for any reason You decide not to keep Your online purchase(s), please check carefully our Return and Refund Policy and before returning the item(s), pls contact us to obtain a Returned Merchandise Authorization (RMA) number.

Please note that Farway Milano S.r.l. will accept merchandise for a full refund, provided that item(s) is (are) in its (their) original condition and with all original packaging and enclosures. Refunds may only be issued in the same form used for payment. Merchandise must be returned within 19 days (Europe) and within 22 days (outside of Europe) from date of shipping confirmation, i.e., 14 day after Your receiving the item(s). We cannot accept returns that have been worn, used, altered, or damaged. We reserve the right to refuse return of any merchandise that does not meet the above return requirements according to Our sole discretion.

We recommend shipping returned merchandise via insured parcel post for tracking purposes as we will not assume responsibility for reimbursement or compensation if return packages are lost, stolen, or mishandled.

All cancellations are carried out accordingly with the Italian and European Consumer Contracts Regulations, i.e., that are regulated by legislative decree No. 21 of February 21st, 2014, implementing directive 2011/83 / EU on consumer rights, and amending the previous Consumer Code under legislative decree 6th September 2005, n. 206.

15. Events outside the control of vendor

Farway Milano S.r.l. shall not be held responsible for any delay or failure to perform, if the delay or failure is caused by any act, event, accident or any other happening due to extenuating circumstances i.e., beyond its reasonable control, including but not limited to:

  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
    strikes or lock-outs (or other industrial action);
  • national or local states of emergency;
  • interruption or failure of communication or transportation facilities;
  • power or utility outages;
  • non-performance by suppliers or subcontractors (other than by companies related to Farway Milano S.r.l.);
  • earthquake, fire, explosion, storm, flood, subsidence, epidemic or other natural disaster;
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • the acts, decrees, legislation, regulations or restrictions of any government.

The time for Farway Milano S.r.l. performance is deemed to be extended for the period that the above continues.

16. Liability

Farway Milano S.r.l. warrants to You that all Products purchased from Farway Milano website – – is of great quality and reasonably fit for all the purposes for which such products are commonly supplied. These Sales Terms set out the full extent of the obligations and liabilities of Farway Milano S.r.l. in respect of Products on sale via Farway Milano website with the brand Farway. To the extent permitted by applicable law, there are no other warranties, conditions or terms that are binding on Farway Milano S.r.l. other than those set out in these Sales Terms.


17. Obligation

These Sales Terms and conditions represent the entire agreement between Farway Milano S.r.l. and You and supersede any prior agreement, understanding or arrangement between the parties, whether oral or in writing. If any provision of these Sales Terms shall be deemed unlawful, void or for any reason unenforceable by any country or by any ordinary local court, then that provision shall be deemed severable from these Sales Terms and shall be enforced to the fullest extent permitted by applicable law and shall not affecting the validity and enforceability of any of other remaining provisions or of the whole contract

18. Transfer of rights and obligations

These Sales Terms are binding on You and Farway Milano S.r.l. and on any other legal subject to whom Farway Milano S.r.l. might transfer its rights to. You may not assign your rights or obligations under these Terms to anyone. On the Contrary, accordingly with law Farway Milano S.r.l. may cede, assign, or otherwise transfer its rights and obligations in terms of these Terms to third parties.

19. Waiver

These Terms, including Privacy and Cookies Policy and Terms and Condition of Use, constitute the entire agreement between You and Farway Milano S.r.l. in relation to their subject matter and supersedes any and all prior promises, representations, agreements, statements and understandings whatsoever between parties. The failure by us to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision.

20. Governing law and jurisdiction

These Sales Terms and your purchase of Products from Farway Milano S.r.l. website – – shall be governed by and construed in accordance with Italian laws, without resort to its conflict of law provisions. Any dispute or claim arising out of or in connection with these Sales Terms or your purchase of Products from Farway Milano S.r.l. (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Italian courts. Related to it, the competent court shall be the Court of Milan.

Last updated November 29th, 2021
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